FAQ’S

No returns will be accepted on 3000BC skincare products. Our products are medical grade and prescribed to you individually based on your evaluation with a skincare professional. If there is an adverse skin reaction to any product, you must come back for a clinical evaluation before a refund will be issued.

Available in any dollar amount.  All gift cards have a 1 year expiration. Gift Certificates are non-refundable, may not be used to purchase other gift cards or series packages and may not be used for gratuities. Prices are subject to change without notice. Gift Certificates are required at the time of redemption. 3000BC is not responsible for lost or stolen gift certificates.  Series packages are issued via a 3000BC Gift Certificates and are also non-refundable.

Available in any dollar amount. Do not expire. Instant Gift Cards are non-refundable, may not be used to purchase other gift cards or series packages and may not be used for gratuities. Prices are subject to change without notice. Instant Gift Cards are required at the time of redemption. 3000BC is not responsible for lost or stolen Instant Gift Cards.  Instant Gift Cards cannot be reproduced, any attempted reproduction will render the Instant Gift Card invalid.  You must provide a valid credit card number to secure all spa appointments, that card will be charged for the full value of any spa appointments in the event that the Instant Gift Card is either invalid, or has insufficient funds to cover the ticket total.

We are not responsible for guests’ personal belongings. Most services require clean skin for effective treatment, so be advised that makeup will need to be removed and/or restored after many services.  Your comfort and well-being is our first concern. Prior to receiving any service, please inform your therapist about any specific medical conditions – pregnancy, hypertension, allergies, or prescription medications you are taking, which may be contra-indicated for certain services.

To ensure you receive the maximum benefits of your service, we ask that you kindly arrive 20 minutes prior to the start of any spa treatment. A late arrival may require a shortened or rescheduled service.

As a courtesy, we request that you provide 48 hours notice to cancel your spa appointment(s) otherwise the credit card or gift card on file will be charged 50% of the service fee.  We require 72 hour notice for spa parties which are groups of 4 guests or more.

All injectable appointments require a $100 non-refundable deposit. Consultations with Dr. Lam require a $150 deposit. This amount can then be applied toward your procedure or any 3000BC product or service.

We are pleased to honor Visa, Mastercard, Discover, AMEX, Cash and CareCredit®. Personal checks are not accepted. All prices are subject to change without notice.

Gratuities are not included in the price of any spa service or gift certificate. For guests wishing to show their appreciation, tip envelopes are available in the boutique and treatment center. The industry average is 15%-20% of the service fee. We do not accept gift certificates for gratuity. You may leave a personal check made payable to the therapist, cash, or pay gratuities with a credit card.

Orders are shipped, UPS.  Standard shipping is UPS ground and is FREE if you purchase over $250 or $7.50 on all orders under $250.  UPS 2nd Day Air is availabe for $15.  UPS Next Day Air Saver is available for $25.  You will receive an email confirmation when your package is shipped along with the UPS tracking number.
Free Shipping on returns via UPS.

Please be advised that weekend appointments are typically booked 1-2 weeks in advance. Weekday appointments can usually be accommodated same day appointment if you have flexability with your schedule.  We require a credit card or gift card when scheduling your appointment.

We love children, but we regret that guests must be at least 14 years of age to receive a treatment in our spa. Our treatment center is for relaxation of adult guests who anticipate a serene environment. For Liability reasons, children under the age of 14 are not permitted in any  of the treatment rooms, and are not to be left unsupervised anywhere within the spa.

We request that all cellular phones and beepers be turned off while in the treatment center.

If you are booked for any type of the following services, Please remember to discontinue use of any Retinol products a minimum of 2-3 days prior to your service.
– Waxing
– Chemical Peels
– Hydrafacial

If you are booked for any type of the following services, Please remember to discontinue use of any Retinol products a minimum of 7-10 days prior to your service.
– Laser Treatment